Terms of service

These terms govern the services provided by Valeria Valenzuela Vichy, an individual registered in Mexico (tax ID VAVV950929BU5), under the trade name Healthbrand. Healthbrand is not a company: in these terms, "Healthbrand", "we" and "us" refer to her. By hiring a service, you accept these terms.

1. Services

• Implementation of a WhatsApp CRM with an AI agent: a CRM configured around the business, installed on a server in its name and connected to its number through the official WhatsApp Business API, with an AI agent that answers, qualifies and follows up on conversations.
• Additional integrations with the business's other systems, each as its own implementation.
• Optional support after handover, on the terms agreed.

2. Quotes and hiring

Each implementation is hired through a written quote that sets out scope, deliverables, price, payment method and timeline. Anything not in the quote is quoted separately as a new implementation. If the quote or a specific contract says something different from these terms, what was agreed there prevails.

3. Accounts in the business's name

The server that runs the CRM, the AI provider and the WhatsApp Business account are contracted in the business's name, and the business pays each provider directly. Those costs are not included in the implementation unless the quote says otherwise. Those providers set their own prices, terms and availability.

4. The client's responsibilities

• Provide accurate and timely information about the business to configure the service.
• Keep its accounts with the server provider, the AI provider and Meta in good standing.
• Comply with Meta's WhatsApp Business and commerce policies, including having consent from the people it messages.
• Have its own privacy notice for its customers and obtain any consent required by law, especially for sensitive data.
• Not use the service to send spam or illegal, misleading or offensive content.
• Answer for what its team members send and for the use of its access credentials.

5. WhatsApp and Meta

The WhatsApp CRM connects to the client's WhatsApp Business account through Meta's official API, and that account remains the client's. Meta bills its per-message charges directly to the client's account. Meta may limit or suspend numbers and accounts that breach its policies, and may change its platform's terms or costs; those decisions are outside Healthbrand's control.

6. AI agent

• The agent answers with the information the business configures. It is tested with simulated conversations before it goes live, but like any AI it can make mistakes.
• The business reviews and approves the information the agent uses to reply.
• The agent hands the conversation to a person when needed. It must not be used to give medical diagnoses, legal or financial advice, or to make important decisions without human review.

7. Results

Healthbrand commits to delivering what was agreed in the quote with professional care, but does not guarantee specific business results, such as a number of sales or appointments, because they depend on many factors outside its control.

8. Handover and support

Once the implementation is complete, the system runs on the client's infrastructure and the client keeps its access. Ongoing support is optional and provided on the terms agreed. Without support, the system keeps working, but Healthbrand is not responsible for its operation or for later changes by the providers. There may be interruptions due to maintenance or to failures of third parties the service depends on, such as Meta, the server provider or the AI provider.

9. Data and confidentiality

The data of the business and its customers belongs to the business. Healthbrand processes it only to implement the service and, if hired, to provide support, in line with the Privacy policy, and keeps any business information it has access to confidential.

10. Intellectual property

Rights to the deliverables are transferred or licensed as agreed in the quote, once the corresponding payment is made. Healthbrand keeps the rights to its pre-existing tools, methods and software, and to the content of this website.

11. Payments

The implementation is paid once, per the quote. Payment method, invoicing and cancellation terms are set out in each quote. Prices do not include taxes unless the quote says otherwise.

12. Ending support

Either party can end support on the terms agreed. When it ends, Healthbrand removes its access to the client's infrastructure and deletes any copies of its data within 30 days, as described in the Privacy policy. The system and the data stay with the client.

13. Limitation of liability

To the extent permitted by law, Healthbrand's liability to the client is limited to the amount the client paid for the service that gave rise to it. Healthbrand is not liable for indirect damages, lost profits, or decisions or failures of third parties such as Meta, the server provider or the AI provider.

14. Changes

We may update these terms. The current version is the one published on this page with its date. Changes do not affect anything already agreed in an accepted quote.

15. Governing law

These terms are governed by the laws of Mexico. Any dispute will be resolved before the competent courts of Veracruz, Veracruz. The Spanish version of these terms prevails over any translation.

16. Contact

[email protected] · WhatsApp +52 229 463 1956