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Legal

Data deletion

Last updated: September 18, 2026

This English version is provided for convenience. If it differs from the Spanish version, the Spanish version prevails.

Healthbrand is the trade name of Valeria Valenzuela Vichy. You can ask us to delete your personal data at any time. This page explains how to do it, what gets deleted and how long it takes. For details on how we process data, see the Privacy policy.

1. Who can ask

  • Healthbrand's client businesses, about their data and their WhatsApp CRM.
  • People who messaged a business that uses our WhatsApp CRM, about their conversations and contact record. You can ask the business or us directly.
  • People who contacted Healthbrand, about their contact details.

2. How to ask

Email [email protected] with the subject "Data deletion request", or message us on WhatsApp at +52 229 463 1956, and include:

  1. Your name.
  2. The WhatsApp number or email linked to your data.
  3. If applicable, the name of the business you messaged on WhatsApp.
  4. What you want deleted: all of your data or only part of it.

To protect your data, we will confirm that the request comes from the data owner before deleting anything. We will only ask for the information needed to verify it.

3. What gets deleted

If you messaged a business

  • Your contact record: WhatsApp number or ID, name, notes and sales stage.
  • Your conversations with that business, including any files you sent or received.
  • Any related appointments.

The CRM runs on the business's server, and the business is the controller of that data. If you write to us, we take your request to the business and, if we have access to its CRM through a support service, we carry out the deletion with its authorization.

If you are a client business

  • Any copies of your data that Healthbrand holds.
  • Our access to your server, your CRM and your WhatsApp Business account, which is revoked.
  • If you ask, we help you delete your WhatsApp CRM instance with its contacts, conversations, files, stages, appointments, users and credentials. Since the server is in your name, you can also do it yourself.

4. What is kept

  • Tax and billing records, for as long as tax law requires.
  • A minimal record of your request (date, what was asked and when it was handled), as proof.

Deleting your data does not delete messages on your phone or the other person's phone, or the data Meta keeps in WhatsApp under its own policy.

5. How long it takes

We respond and, once your identity is verified, complete the deletion within 20 business days. We will let you know when it's done.

6. If your business removes access from Meta

A business can remove access to its WhatsApp Business account at any time from its Meta business portfolio settings. Once it does, the CRM stops receiving and sending messages for that number. If you also want us to delete the data, ask as described in section 2.